Privacy Policy

Effective Date: April 16, 2026

Genesis Support Services (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website at www.genesissupportalberta.com and those who engage with our services. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection Act (PIPA) of Alberta and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA). Please read this policy carefully. By using our website, you consent to the practices described in this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Your name, phone number, email address, and mailing address when you contact us through our website or by phone
  • Details you share when completing a referral inquiry or service request form
  • Information provided in emails or other communications with our team

Information collected automatically:

  • Browser type, IP address, pages visited, and time spent on our site (collected through standard website analytics tools)
  • Cookies and similar tracking technologies used to improve website functionality
We do not collect sensitive personal health information through this website. Any clinical information shared as part of a formal referral or service engagement is handled under a separate, confidential service agreement.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your inquiries or service requests
  • To facilitate referrals and coordinate with other members of your care team, where applicable
  • To improve the content and functionality of our website
  • To communicate updates about our services where you have given consent
  • To comply with applicable legal and regulatory obligations
We will not use your personal information for purposes other than those identified above without your consent, except as required or permitted by law.

3. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share information in limited circumstances, including:

  • With service providers who assist us in operating our website or delivering services, under confidentiality agreements
  • With other members of a client’s interdisciplinary care or rehabilitation team, with appropriate consent
  • Where required by law, regulation, court order, or other legal process
  • To protect the rights, safety, or property of Genesis Support Services, its staff, or others

4. Consent

By submitting a contact form, referral inquiry, or other communication through our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at the address or email provided below. Please note that withdrawal of consent may affect our ability to provide certain services or communications.

5. Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. When personal information is no longer needed, it is securely destroyed or anonymized.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device. You may configure your browser settings to refuse cookies; however, doing so may affect the functionality of certain areas of our website.

We do not use cookies to collect personally identifying information without your knowledge.

7. Security

Genesis Support Services takes reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Access and Correction

You have the right to request access to personal information we hold about you, and to request corrections if the information is inaccurate or incomplete. To make such a request, please contact us in writing at the address or email below. We will respond within a reasonable timeframe and as required by applicable law.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

Genesis Support Services may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of the website following any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

Genesis Support Services

500 4th Avenue South West, Suite 2500, Calgary, AB T2P 2V6
Phone: 1-888-267-0559
Email: alberta@genesissupportservices.com
Website: www.genesissupportalberta.com